Another interesting entry to be shared to my fellow blog-readers.. (Hey!! btw, Thanks alot for reading this blog aite?? XD felt honored to be read even though this blog not really a special and flashy one like the others.. :-) )
Something that came up in my mind when given a brief writing test for interviewees in McD.Yup, apparently Im one of them. A really tricky question you know.. Took me almost half an hour for a mere 20 question. However, this particular question took my attention and is the hardest for me to make a decision on the best answer yet the 1st question to be given to me on that very sheet of paper. Im not sure if there's some ulterior motive or hidden agenda behind those tricky questions. Well, whatever but it is still an important aspect that determines whether one is a good employee or otherwise.
This question was sounded like this roughly :
If you were approached by a customer and claimed that he ordered a cheeseburger but given a hamburger instead, even though you are sure that the customer ordered hamburger beforehand, what would you do??
1) Claim that you were sure that what was ordered was hamburger
2) Apologize saying "Im sorry, I misunderstood with your order" and changes the burger.
For a reasonable response, I would surely choose both depending on the situation. If it is a real situation, personally I would rather stand for myself first, but if matters get out of hand, then, sadly I would give up my Ego for the better good and change the burger. This first scenario of course ultimately ended up to the second choice. But why not choose the second choice straightaway without having to arguing in the 1st choice?? My answer would be to protect my dignity. In most cases, I would not give in to anyone if I am confidently believe it myself truly. But I do admit that I must set-aside such idealistic idea just for the reason of appreciating the built relationship. However of course in this situation, no special relationship was at hand but rather, its more to the matter of my obligations for the company. As a contracted employee, it is an utmost duty for all to be doing labors for the company by servicing the customers as the "Kings" and "Queens".
But hey! Talking about such things as doing labors and prioritizing the company's benefits, what if the end of the situation would not actually gave benefits for the company but instead, causing loss for the company?? The situation says for itself, "Replacing the burger instead". Some would say, charge the guy the extra margin according with the new price of a cheeseburger and a hamburger. Yes, that would be reasonable. However, what if the guy was just a jerk that wanted benefit only for himself by not paying the extra charges or claiming that he paid fully for the cheeseburger and claiming that you're the one that mistakenly taking order and gave him a hamburger?? The receipt would be best answer for that. But oopppss there the guy making another excuse by saying that WE are the ones that were at fault here and that WE are the ones that should apologize by giving free of the cheeseburger as a sign of apology. Yup, we took the option of apologizing and setting aside of EGO and all. But what if saying "Im sorry" was not enough for him and wanted the cheeseburger for the price of a hamburger?? Loss for the company my friend!! In exchange, you're the one that should pay to the company for this loss. You're the one that should pay up for this jerk's cheeseburger that even you cant afford to buy one. DAANNGG! haha..
From this, you got two impact of loss here. Both outside and inside. The outside one of course your money that was paid up all just because of some lie. The inside was my friend, is more dangerous than you can even imagine. You know, I learnt this from a subject of social psychology. It was said that these things, giving in to someone's wrongdoings even though you believe truly of yourself, would lower a great deal of your self-esteem. You wont gonna realize it because it occurs inside of yourself. Subconsciously. Self-esteem fyi, is the way How you look at yourself personally. Its in effect forever in your life unless you do something about it.
So then how?? Would you choose to stay in your ground and standing up to your own point that the mistake didnt even occur?? The continuance of a never-ending pointless argument? As i pointed out, "Pointless"! What would one ever hope in achieving through the end of that?? Mostly the answer for that is self-contentment.. Puas hati.. Haha.. But what if in the end, the customer got so angry even though you WON in the argument, that the customer urges the manager to fire you? I'd gone through that once. Cant remember the details. Well, who's the one that really won here if the manager does such thing?? You maybe won in that argument for your self-esteem, but apparently you lose the job. So??
Since long time, I have believed that there is no such thing as a situation that presents itself of only two choices. For me, there is always another opportunities, if there is none from what was given, then, MAKE yourself one. But well, that was easier said than done. I do admit that sometimes Im a bit of an idealists. Never can change that in me. Hurmmm... Well, as I think things through.. There is several choices that can be made on such occasion...
1) Cameras.. CCTV that watches over transactions.. Can traces back to such moments of uncertainty.. Whether, the guy paid the amount of cheese, or hamburger..
2) Gonna choose the latter one, if I am to be get fired for over such trivial thing, then I guess I will accept it. But the records not gonna be clean after that when your applying for another job. But who knows?? Everyone deserves a second chance right?? We'll never know until we try and wouldnt gonna give up in trying. But bear in mind not to take anything for granted.
3) well, this one a bit unfair to me. But gonna choose to pay the man for falsely claimed mistake. The jerk's got his cheeseburger, and me loss of paying it. But not to worry I guess, cause im gonna get the payback's from up there. haha yeaahh, pahala for my tolerance. There is always hikmah in every situation and I chose to get the best of it. Even Rasulullah tells his people to be patient, for the reward's gonna wait at the end of that. Sound good to me and worth waiting and risking my self-esteem for.
Yup.. Thats all...
